TOP COMMUNITY FAQS

Please log into the portal for association documents, account information and more!

Portal & Registration

How do I log in to the community portal?

Use your account number from your assessment statement to Register (in the upper right hand corner of the portal). If assistance is needed, please contact the Customer Care Team at customercare@seabreezemgmt.com or 800-232-7517.

Can tenants access the portal?

Yes. Tenants may register if the homeowner has provided their contact information. Tenants have limited access but can view documents, submit work orders, and review violations.

What can I do on the portal?

• Pay HOA assessments
• Submit and track work orders
• View violations and community rules
• Submit ARC requests
• Receive e-blasts
• Access governing documents and meeting notices
• View board-approved financial summaries

Who should I contact for portal issues?

If you’re having trouble registering or logging in, contact the Seabreeze Customer Care Team at customercare@seabreezemgmt.com for support.

Payments & Statements

How do I pay my HOA dues?

You can pay through the portal via:

• Free recurring ACH (withdrawn on the 10th)
• One-time ACH ($3.95 fee applies)
• Credit/Debit Card (3.5% fee applies)

Can I pay violation fines or special assessments online?

Yes. You can make separate one-time payments for fines or special assessments through the portal under “Pay Assessments.”

Why am I still receiving mailed statements?

By default, statements are mailed. Owners must opt in to paperless billing by registering through the WelcomeLink Estatement Portal: E-Statement Portal. 

Violations & Enforcement

How do I report a violation (noise, pet waste, pool issues)?

Email Seabreeze with the date, location, and brief description. Anonymous reports are accepted, but details help with resolution. For non-emergencies, call 311.

What happens after I report a violation?

Violations are reviewed and notices are issued by Seabreeze on behalf of the board. The reporting party is never identified. A progressive enforcement process follows:

1. Courtesy notice
2. Fines for repeat offenses
3. Hearing or legal action if necessary

Can I see my violation history?

Yes, violation notices and status updates are available in your portal account.

Maintenance & Common Areas

How do I submit a maintenance request for common areas?

Submit a request via the portal under the My Work Orders section of your account, or email or call Seabreeze. Include photos and location details when possible.

What if park equipment is damaged or unsafe?

Report it immediately using the maintenance request form or by contacting Seabreeze directly at customercare@seabreezemgmt.com.

Who maintains public trash cans and bins?

The HOA contracts vendors to service trash bins in the park and pool areas. Report any overflowing or damaged cans to Seabreeze.

Pool, Pets & Parking

What are the pool rules and hours?

• Open daily from 8:00 AM to 7:00 PM
• Residents and their guests only (guests must be accompanied) 
• Children under 14 must be supervised

What are the pet rules?

Pets must be leashed in all common areas. Owners must pick up after pets. Repeat violations may result in fines.

What should I do if I have a parking concern?

Call Ashley Towing directly at (702) 382-3508 or email vsmith@ashleystowing.com.

Board, Meetings & Involvement

All residents are encouraged to attend quarterly board meetings. Meeting notices are posted in the portal and sent via e-blast.

How do I submit an ARC (Architectural Review) request?

Submit ARC requests through the portal under “Architectural Requests.” Upload necessary documents. The board reviews and notifies you through the portal

Is there a fee or deposit for ARC requests?

Currently, no deposit is required.

Community Contacts

Who do I contact for landscaping, pools, or gates?

• Landscaping: Michele at S&B Landscaping – (702) 566-8970 / Michele@sbllv.com
• Pools: Gator Pools – gatorpools@gmail.com
• Gates: Eby Iron – [Contact info pending]
• Trash: North Las Vegas Trash & Recycling – https://www.cityofnorthlasvegas.com/residents/garbage-and-recycling
• Master HOA: Valley Vista Master Association – https://www.valleyvistanlv.org/home/
• Ashley Towing - (702) 382-3508 or email vsmith@ashleystowing.com